At Step by Step Supporting Independence LTD we aim to support people who need help to live fulfilling lives in the community. The people that we support are called our ‘Service Users’.
What we provide 
We offer a range of support services to people in their own homes.
Our support includes:
Support and Care for all areas of household management, including shopping, cleaning etc.
Support with the administration of medication
Support with Communication
Support with Managing finances and paying household bills
Support with accessing community facilities such as sporting facilities and social establishments.
Support with all aspects of managing a tenancy, including applying for housing benefit and liaising with landlords where appropriate.
We offer support to people who have;
Learning disabilities
Physical disabilities
Sensory loss
Mental health problems
Combinations of the above, such as learning and physical disabilities.
Funding 
Our Support costs £14.28 per hour, and could be funded by payments from several places, including the ‘Independent Living Fund’, Social Services and Supporting People. You may also be asked to make a personal contribution towards the cost.
New Service Users 
When a new service user needs support from us, meetings take place between our management and the new service user, and those who are currently involved in their support (such as Care Managers and Social Workers). This is so that we can be sure that the services provided by us are suitable. These meetings also mean that new service users’ support needs can be worked out, and a support plan can be drawn up together.
The Support Plan
The support plan explains how the service users needs can be met through support from staff. Our management and staff regularly spend time talking with the people they support, in order to make sure they are receiving the right kind of support and that any needs they have are being met. If this not the case, the support plan would be changed accordingly. Any changes to the support plan are only ever made with the full agreement of the service user.
Service User Privacy 
We aim to provide service users with as much personal privacy as possible. Staff only enter a service users property with the service users agreement, and do not interrupt, a service user when it would be wrong to do so – if the service user had visitors or was on the phone for example. Service users may need help with washing and dressing, or using the toilet. Our staff do all they can to maintain the service users dignity, providing a support worker who is familiar to the service user and who knows them well.
Respect for Service Users 
Our staff always treat service users with respect, calling them by their chosen name, taking into account any difficulties they may have, and developing relationships which are trusting and warm. Service users are supported to control their own lives as much as possible, and we welcome people’s differences. Service users take part in forming their own support plans, take as much responsibility as possible for their own healthcare and medication, and are supported to be as self-sufficient with maintaining their self and their homes as possible.
Community Involvement 
Our service users are encouraged to become involved in the world around them. Service users are supported to participate in elections, participate in community events, access community facilities (e.g. colleges, libraries), and make full use of local health services. We also support service users to access religious and cultural practices they are interested in.
Risk Taking
Service users are advised about situations where their disability is likely to put them at risk, and our support provides sensible protection from danger through identifying and reducing any obvious risks (Risk assessment). We do not believe in a ‘risk-free’ life though; we understand that taking reasonable risks can be interesting, fun and necessary to live life to the full. Our staff do everything in their power to help service users achieve their wishes and ambitions.
Quality 
We aim to provide the highest quality support, and to make sure we maintain a high quality service, we take the following steps;
Ryefields
Avery Hill
Kingsteignton
01626 216260
VOCAL
Russell House
22a Hyde Road
Paignton
TQ4 5BY
01803 528714
Unit D1
Linhay Business Park
Ashburton
TQ13 7UP
Teignbridge Social Services
Ryefields
Avery Hill
Kingsteignton
01626 216260
The General Social Care Council can be contacted at 2 Hays Lane, Hays Galleria, London, SE1 2HB (tel: 020 7397 5100).
We support our service users over a 24 hour period, however we can be contacted during office hours weekdays 9am – 5pm on 01626867624
We operate an emergency on call situation that can be built into a Service Users Package of needs, this covers 24 hrs emergency cover.
Public & Employers Liability (Smart & Cook)
Step by Step Supporting Independence Limited reviews all of its policy documents from time to time. We welcome any comments on the contents of this Statement of Purpose.
Jan Buckingham
2008